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How aqo99 Handles Your Personal Information

This privacy policy explains exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team — and how we use, store and protect it.

Account data protectionbKash, Nagad, Rocket transaction privacyYour right to access and delete dataCookie and device data clarityDirect contact path for data requests

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DATA REQUEST CONTACT

Reach Us About Your Privacy

If you want to access, correct or delete the personal data we hold on your account, our support team handles these requests directly. Reach out through the channel that works for you — email gives you a written record, while live chat gets a faster first response. All data-related requests are logged and tracked so nothing gets lost.

Email Support Send your data access or deletion request to our support email. Include your registered phone number so we can locate your account quickly and respond accurately.

Live Chat Open live chat from your account dashboard to raise a privacy concern in real time. Our team will log the request and follow up with confirmation within the same session.

Account Settings Some data preferences, including communication opt-outs and cookie settings, are managed directly inside your account settings page without needing to contact support.

What We Collect and Why We Collect It

aqo99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, email address, phone number and the payment method you choose — whether that is bKash, Nagad or Rocket. Each of these is tied to your account wallet and used to verify your identity before a withdrawal is processed. We

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do not share your bKash or Nagad account number with third parties outside of the payment processing chain required to complete your transaction. During a session, we also collect device type, browser, and IP address to detect unusual login activity and keep your account secure. If
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you contact support, the content of that conversation is stored against your account for a defined retention period so our team can follow up accurately. We use cookies to remember your session state — for instance, keeping you logged in across pages — and for basic
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analytics that help us understand which parts of the platform you use most. You can manage cookie preferences through your browser settings at any time. Your data is processed only for purposes directly connected to running your account: identity verification, payment processing, fraud prevention and service
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improvement. We do not sell personal data. Your rights under this policy, and the extent to which they apply, depend on your local law and the eligible region from which you access aqo99.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data security at aqo99 is built around the account and payment flows our members use every day. SSL encryption covers all data in transit — including the moment you enter your bKash number at the cashier. Account access is protected by OTP verification sent to your registered mobile number, so an unknown device cannot log in without that second step. We keep your data only for as long as it is needed for the purpose it was collected, after which it is either deleted or anonymised.

SSL Encryption

All data moving between your device and aqo99 — including payment details for bKash, Nagad and Rocket transactions — is encrypted via SSL so it cannot be read in transit.

OTP Login Protection

Every login from an unrecognised device triggers an OTP to your registered mobile number. This means your account stays secure even if your password is compromised.

Data Retention Policy

We hold your account data for the minimum period needed — payment records for compliance, support conversations for follow-up accuracy. When retention ends, data is deleted or anonymised.

No Third-Party Data Sales

We do not sell your personal data to marketers or data brokers. Payment processor sharing is limited strictly to what is needed to complete your bKash, Nagad or Rocket transaction.

Common Questions About Your Privacy at aqo99

Below are the questions we hear most often about how your data is handled. If your question is not covered here, contact our support team directly and we will respond with a clear, specific answer tied to your account.

We collect your name, phone number, email and the payment method you register — such as bKash or Nagad. Device and browser data is also logged to support account security and session management.

Your mobile wallet details are stored only as long as needed to process and verify transactions. They are not shared with third parties outside the payment processing chain for your deposit or withdrawal.

Contact support via email or live chat with your registered phone number. We will locate your account, confirm your identity and send you a summary of the personal data we hold within a reasonable timeframe.

Yes. Submit a deletion request through support. Some data may need to be retained for legal or compliance reasons, but we will tell you clearly what is kept and why before closing the request.

We use cookies to keep you logged in, remember your session state, and gather basic usage analytics. You can manage or block cookies through your browser settings; some features may work differently if you do.

Reach out to our support team immediately via live chat or email. Data complaints are escalated to a dedicated review path, and we will respond with a specific update on the steps taken to address your concern.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAndar Bahar Live Table InfoAbout Us

How aqo99 Handles Your Personal Information

Reach Us About Your Privacy

How We Protect and Manage Your Information

SSL Encryption

OTP Login Protection

Data Retention Policy

No Third-Party Data Sales

Common Questions About Your Privacy at aqo99

01 What personal data does aqo99 collect when I open an account?

02 Is my bKash or Nagad account number stored by aqo99?

03 How do I request a copy of the data aqo99 holds on me?

04 Can I ask aqo99 to delete my personal data?

05 Does aqo99 use cookies, and can I turn them off?

06 Who do I contact if I think my data has been mishandled?

Privacy Policy

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