How This FAQ Works for You
We've organised this page around the real questions that come up — not a generic checklist, but the specific things you ask before depositing, after a withdrawal, or when something on the account page isn't clear. Each answer walks you through the actual step, not just a pointer to another page. When you deposit using bKash, Nagad, or Rocket, the process starts
inside your mobile wallet app: you send to the account number shown at checkout, enter your PIN, and the transaction reference lands in our system. We match it to your account automatically. Withdrawals follow a verification step where we confirm the wallet number on your account matches the one you send from — this is a one-time check on first withdrawal. For
anything else, our support team handles account and payment queries directly. All of this is covered in detail in the FAQ section below.
- bKash Deposits
- Nagad Transfers
- Rocket Payments
- Account Verification